FAQ
Design, Material & Construction
Our pieces are drafted and designed by our family made from either cotton linen or punto fabric. Hand cut and sown in our home by talented people we trust.
Sizing
Our size chart is available for each design. Since each style may vary in measurements, refer to the size chart per design to get the best fit for you.
Payment
Payment Methods
We accept payments via BPI, BDO and GCash.
Account Details
BDO - 005 380 155 015
BPI - 1869 1453 07
GCASH - 0917 325 2168
Name - Samantha B. Javier
Once payment is made, please send proof of payment to either our email or Instagram DMs.
email: bennyandguia@gmail.com
IG: @benandguia
Subject: Name | Payment
Name:
Order Number:
Date of Payment:
Shipping & Delivery
Shipping
Your B&G order will be packed and shipped to you on our delivery days once full payment has been received and transaction is cleared.
Delivery
Standard & Nationwide Shipping
We will ship your B&G packages every Monday and Thursday. A tracking number will be provided to keep you updated on your order.
Metro Manila - PHP 150
Outside Metro Manila – PHP 250
As we currently operate in the Philippines, International shipping is currently not available.
Express Shipping
This is for same day delivery via Grab/Lalamove. Payment for shipping is c/o the buyer. Please coordinate with us through our Instagram account (@benandguia) once payment is confirmed.
Care Tips
All B&G pieces should be hand washed separately, line dried and can be steamed or ironed, unless otherwise specified. Expect our pieces to soften with wash and wear.
Privacy Policy
Here at Ben&Guia your privacy is a top priority. All the information submitted, collected and used within our website www.benandguia.com, are solely used for the object of the said scope purpose entry of submitted information. The collected information will not be used outside the extent of the purpose of the entry.
Return & Exchange Policy
Do you accept returns & exchanges?
All B&G delivered orders are final and are considered sold. Returns & Exchanges are open if errors would occur such as, damaged or faulty items upon delivery or wrong style/color/size based from the online order. Other reasons that are not specified above are not eligible for Return or Exchange.
Size exchange is possible considering the item for exchange is on – hand. Item must not be worn nor laundered, all tags should be intact. Item must be reported or returned within 3 days of arrival date. The buyer will shoulder all shipping fee expenses.
All items for Return or Exchange shall be subjected to evaluation. BEN & GUIA reserves the right to decline Return or Exchange if any of the aforementioned conditions are not met or not agreed upon by the customer.
Customer Care
For any further concerns,
you may contact us here.